Returns & Refunds
At Hominco, we want you to be happy with your purchase. If something isn't quite right, please contact us and we'll help you with your return.
30-Day Returns
You may request a return within 30 days of receiving your order.
To start a return, please contact us through our contact form and include your order number, the item you would like to return, and the reason for your return. If the item is damaged, faulty or incorrect, please also include clear photographs showing the issue.
Please do not send an item back before contacting us. We will provide you with the appropriate return instructions and return address.
Change of Mind
If you have changed your mind about your purchase, please contact us within the applicable return period.
Unless otherwise stated or required by law, customers are responsible for the cost of returning unwanted items.
Items should be returned unused, in their original condition and, where reasonably possible, in their original packaging.
This does not affect your statutory rights, including your rights under UK consumer law.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty, defective or if you have received the wrong item.
Please provide your order number and photographs showing the item and the issue. We will assess the problem and advise you of the appropriate next steps.
Where an item is faulty, damaged or incorrect, we will provide a suitable remedy in accordance with your rights under applicable consumer law. Depending on the circumstances, this may include a replacement, repair or refund.
Where we require a faulty or incorrect item to be returned, we will cover reasonable return costs where required by law.
Returning Your Item
Once your return has been authorised, we will provide you with the return instructions and the appropriate return address.
Please return the item to the address we provide. Do not return products to any address shown on the original parcel unless we specifically instruct you to do so.
We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Where required by applicable consumer law, refunds will be processed within the statutory time limits.
Order Cancellations
For most goods purchased online, UK consumers have a legal right to cancel their order within 14 days of receiving the goods, subject to certain exceptions.
After notifying us that you wish to exercise your cancellation right, you normally have a further 14 days to return the goods.
Where the statutory right to cancel applies, we will provide the refund required under UK consumer law. You may be responsible for the direct cost of returning the goods where permitted by law.
Certain products may be excluded from cancellation rights, including personalised or made-to-order goods and certain sealed goods where the seal has been broken, where applicable under UK law.
Need Help?
If you have any questions about a return or refund, please contact Hominco through our contact form and include your order number so that we can assist you as quickly as possible.
Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under applicable consumer law.