Shipping Policy

Thank you for shopping with Hominco. We aim to make the delivery process as clear and straightforward as possible. Please read the information below for details about order processing, delivery times, free shipping, tracking and delayed or damaged orders.

Order Processing

Orders are typically processed and dispatched within 2–3 business days.

Orders are not normally processed, shipped or delivered on weekends or UK public holidays.

During particularly busy periods, processing may take slightly longer. If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.

Delivery Times

Our estimated delivery time is approximately 10 business days, unless a different delivery estimate is stated on the relevant product page.

Delivery estimates begin once your order has been processed and dispatched.

Please note that delivery times are estimates rather than guaranteed delivery dates.

Occasionally, circumstances outside our reasonable control — including courier delays, customs processing, international logistics disruption or wider supply-chain disruption — may result in an order taking longer to arrive.

Where we become aware of a significant delay, we will endeavour to provide you with an update.

Free Shipping

We offer FREE standard shipping on all Hominco products.

Standard delivery costs are included in the price of our products, so there are no additional standard shipping charges added at checkout.

Order Tracking

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Multiple Packages

In some circumstances, products within the same order may be dispatched separately and may therefore arrive in more than one package.

If this happens, you may receive separate tracking information for each shipment.

Delayed or Missing Orders

If your estimated delivery period has passed and your order has not arrived, please contact Hominco through our contact form and provide your order number.

We will investigate the shipment and work with the relevant delivery provider to determine what has happened and assist you with an appropriate resolution.

Damaged Items

Please inspect your order when it arrives.

If an item arrives damaged, please contact Hominco as soon as possible and provide your order number along with clear photographs of the item, its packaging and any visible damage.

Please retain the damaged item and its packaging until we have advised you of the next steps.

We will assess the issue and provide an appropriate solution in accordance with your rights under applicable consumer law.

You do not need to contact the delivery carrier yourself to make a claim with them. Please contact Hominco and we will handle the matter with the relevant delivery provider where necessary.

Incorrect Items

If you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the item received.

We will provide instructions on the next steps and arrange an appropriate solution.

Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible.

We will do our best to amend the address before dispatch, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Supply Chain & Delivery Disruptions

From time to time, international events and circumstances outside our reasonable control may affect global supply chains, transportation routes or courier services.

These circumstances can occasionally result in delivery taking longer than the estimated timeframe. Where we are aware that your order has been significantly affected, we will endeavour to keep you informed.

Questions About Your Delivery

If you have any questions about the delivery of your Hominco order, please contact us through our contact form and include your order number so that we can assist you as quickly as possible.

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable consumer law.